Call centres are the lifelines of service economies that address and solve every concern of users and clients. They are the centre of the lives of the Indian working class and spoken English is a major skill attributed to call centres. This is because call centre employees are tasked with responding to queries by thinking on their feet and it is important for them to think and speak in English fluently so that they can focus on dealing with the aggrieved consumer at hand. 

However, most potential employees on this front are not equipped with the necessary language-related skill that would allow them to efficiently execute their duties by addressing queries and concerns in the most effective manner. It is essential to train these candidates in spoken English to accomplish expertise on this front. 

Who can take this Call Center English Speaking Training Online?

Anyone with use of a speaking English course for their professional life, especially if they are going to be working in a position that has them interact with others. This means that anyone who is planning to be a receptionist, a call centre employee, a trainer in any subject, etc. can make good use of this course and exploit the resources offered by it to the fullest extent to accomplish their professional goals well. 

Other people who can take this class are freelancers who have to interact with clients in their everyday life, online teachers and tutors, and other specialists who work on their own or own their own businesses or start-ups wherein they are compelled to speak with people in English on a routine basis.

Tips to improve your English for Call Centre Job

There are many other things other than taking classes that can help you prepare for a call centre job. These include-

1. Reading English often which will help in gaining fluency and vocabulary and also helps in starting to think in the language
2. Using short sentences while speaking is a helpful trick that can help you communicate effectively and easily in English
3. Practicing daily and speaking to others in English is a good way to make a habit out of interacting with the language and learning to speak it well
4. Ask your tutor for specific tips and tricks that may be particular to your speaking level
5. Learning the Call Centre script and knowing it at the back of your hand is a good way to combat language related difficulties on the short term while you are making use of the other measures

Some Common Phrases you can use on Call

Of course, there may be times when you may need fillers while speaking on call so you can gather your wits, or times where you may need an immediate aid to saying something in English. Here are some popular phrases used by those in call centres who are interacting with consumers-

1. Could you please repeat that?
2. Would you mind spelling that for me?
3. Could you please speak up?
4. Could you please speak a little slower?
5. Can you call again?
6. Please hold just for a moment while we get back to you
7. I’m afraid they are not here today. Would you like me to take a message?

Job Profile I can apply for after taking up this call center English speaking training online

Taking up the call centre English speaking training prepares you with tools used in spoken English training which are customised in this course for those working in call centres. However, the principles taught can be applied to any post wherein one is facing customers, consumers, or clients directly and interacting with them in the English language. Hence, not only can call centre employees take this course up and make use of it, so can prospective receptionists, freelancers, businessmen, and those owning start-ups, among others. 

In conclusion, learning English is a useful skill for all and the principles of spoken English are applicable in most spheres of professional life so as to make oneself more employable and successful.